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Home | How to improve your business operations and bottom line

All small and large scale business owners are constantly presented with various opportunities to improve their business processes, get more customers, become more visible, and increase productivity. Improving your business processes also helps you save a lot of money and run your business more effectively.

Here are 6 ways to improve business operations and bottom line:

• Plan your day: Before stepping to your business premises on a daily basis, it is imperative to create a time when you could jot down your plans for the day and review what your activities will look like. Write down your marketing strategies, product lines, new projects that you intend to embark on, details on how to expand your business, names of your competitors are and strategize on how to stay ahead.
• Review your business plan: It is also vital to review your business plan monthly. So many business owners tend to forget about their business plans a few months after establishing their firm, some even digress towards other areas. That is why it is essential to find your business plan, review it, and get it updated. Look at the changes you must have introduced into your business since its inception and get them included in your business plan.
• Make use of the latest technologies: At present, there are so many technologies that can help improve your internal systems and communications. Making use of various technologies in your firms helps to automate tasks, simplify processes, and make things easy for your employees.
• Engage with your customers: What keeps businesses running are the customers, quality of products, and customer satisfaction. Therefore you must engage with your customers on a daily basis: get their phone numbers, emails, contact information from your database and send them messages reminding them that your business is ready to serve them better. Remember to ask them to leave feedback about your business.
• Get your employees involved: Employees are an essential element in every business. You must make your employees part of your business; help them understand their role, review your relationship with them, and find new ways of getting them motivated to avoid any form of friction.
• Review your business performance and pricing: It is also vital to set up new metrics that can be used in reviewing your business performance at least twice in a year. Take stock of all aspects of your business operation and write down the areas you will like to initiate some positive changes. In addition, try to know the prices of goods set by your competitors and ensure that yours isn’t too low or high; before increasing your prices, ensure that you get your customers informed ahead of time.

Finally, as a small or medium scale business owner improving your business operations and bottom line can help increase productivity, save you lots of money, get you more customers, make your business visible and keep your employees motivated. Using the steps listed above can help you stay ahead of your competitors while improving your business processes.

Home | Improving Business Processes

At present, various companies are in search of new ways of making their businesses more efficient due to the recent advancement in technology all over the globe.
One of the primary ways that have been adopted by most businesses is conducting regular business process improvements. Business processes are a series of steps deployed by a group of stakeholders to achieve a common goal; these steps can be manual or automated.

Steps to improving business processes
For a business process to achieve an objective, it requires a series of action. Some of the steps to improving business processes include:
Mapping out the process: The first step to improving business processes is to determine the process you would like to improve, document each step using a flow chart and explore the steps in detail. Note that some processes may involve sub-steps you are unaware of.
Analyze the Process: After determining the processes, it is vital to use your flow chart in determining what the bottlenecks are in the process. Some of the critical questions to consider when doing this include:
• Which of these steps creates a problem in the organization?
• Are team members frustrated by any of these steps?
• Which of these steps causes a delay in the organization?
Also, remember to speak to people who are affected by the processes and listen to their suggestions on how to make an improvement.
Redesign the process: After identifying the problems, it is vital to redesign the processes in order to eliminate the problem. One way of doing this is to work with people involved in the process, get their ideas, and ensure that everyone understands what the process is meant to do. Then narrow down your list of possible solutions by considering how the ideas made by your team members will affect the process in real life.
Get the required Resources: The next step is to secure the right resources needed in implementing the new process. Start by listing out all you need to do this; this may include seeking for advice from colleagues, senior managers, IT and HR department, ensure that your properly communicate with everyone involved in the processes and that they understand how this new process benefits the organization as a whole.
Implement the redesigned process: While implementing the redesigned process, it is vital to note that improving business processes may also involve changing some existing systems, protocols, and teams members. For instance, you may have to hire new staff, retrain your colleagues or even purchase new software; therefore it is vital to plan and manage this carefully, also allocate time to deal with challenges that may arise while implementing the processes.
Evaluate the process: After rolling out the new process, ensure that you evaluate it and monitor how things are going in the weeks or months that follow. Doing this will enable you to know if the redesigned processes are meeting up with the required expectation.

Finally, remember that making changes in a business is not always easy; some employees may resist the redesigned processes, and other challenges may occur. However, small changes made regularly will ensure that the process remains efficient and relevant to the organization.
If you’d like to improve the current processes in your organization, seeking a professional help is a way to go. ERP Advisers has many years of experience in helping improve processes and technology with small to large businesses. We would love to work with you. Give us a call to get started!

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